Amazon Walk-in for Customer Service Associate from 24th to 29th July 2017

Walk-in for Customer Service Associate from 24th to 29th July 2017

0- 5 Years Coimbatore

Walk-in Interview from 24th July to 29th July from 10 AM

Job Description:

We are hiring for Full Time resources for the position of Customer Service Associates at Coimbatore.

Current Role: Customer Service Associate
Walk-in dates : 24th July to 29th July 2017 (Monday to Saturday)
Timings: 10AM to 3PM 

Venue: Tower-A, 3rd Floor, India Land Tech Park Pvt.Ltd.,CHIL SEZ, Keeranatham Main Road, Saravanampatty, Coimbatore -641035

Please carry resume, passport size photograph and one Original Govt ID proof for interviews.

Compensation details: INR INR 1,62,000 to INR 1,87,000. 

Additional benefits - Sodexo, transport allowance (If applicable), Night Shift allowance, Over time.

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Knowledge & Skills Required
Communication Skills:
Willingness to work in 24*7 environment

Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers

Excellent documentation skills

Good comprehension skills ability to clearly understand and state the issues customers present

Ability to concentrate follow customers issues without distraction to resolution

Good composition skills ability to compose a grammatically correct, concise, and accurate written response

Work successfully in a team environment as well as independently

Computer Knowledge/Skills: 

Ability to use a desktop computer system

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Excellent typing skills

Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

Demonstrates an ability to successfully navigate websites

Demonstrates a proficient knowledge of email applications

Demonstrates an ability to learn in various media

Ability to successfully adapt to changes in the work environment

Customer Focus: 

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

Ability to empathize with and prioritize customer needs

Demonstrates interpersonal skills with a diverse customer base

Demonstrates conflict resolution, negotiation, and de-escalation skills

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

Ability to determine customer needs and provide appropriate solutions

Maintain regular and reliable attendance, including the daily schedule as assigned

Flexible with the working schedule; may be expected to work weekends, holidays and events

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills: 

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

Ability to approach problems logically and rationally

Action oriented and self-disciplined

Organized and detail-oriented

Ability to quickly and effectively prioritize work time in various departments to meet business need

Ability to maintain composure in highly escalated situations

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Qualifications required:
Minimum qualification is 10 + 2. Any graduate/ PG is eligible to apply.
Salary: Not Disclosed by Recruiter
Industry: Internet / Ecommerce
Functional Area: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category: Voice
Role: Associate/Senior Associate -(NonTechnical)
Employment Type: Permanent Job, Full Time

Keyskills:

Customer Focus, Customer Service, customer care, customer support, customer care executive, customer support executive.

Desired Candidate Profile
Education:

UG -Any Graduate, Graduation Not Required
PG - Any Postgraduate, Post Graduation Not Required

Company Profile

Amazon Development Centre (India) Pvt. Ltd.

Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.